We improve waiting areas and counter operations for coast branches. The ticketing system records how long each type of transaction actually takes and absorbs the peaks that appear when a self-service machine goes out of operation. That is exactly what we work on: counter congestion.
We measure the real flow of the branch before proposing a configuration.
Dispenser, displays and signage, without closing the branch to the public.
Transaction types configured and desk staff trained on the system.
Waiting and service dashboard broken down by hour, desk and transaction type.
Illustrative images of a typical rollout.
Serving Mombasa with quality materials and certified professionals.
Arrival patterns and service times measured on site.
Selection, siting and configuration of ticket dispensers.
Written rules and staff training for the system.
Waiting area and desk-level number displays.
Desk layout revisited against actual results.
Annual cover for equipment and configuration.
Real reviews from Mombasa clients.
"They designed for the day the ATM goes down, which is exactly when we struggle."
"Follow-up visits kept the system from sliding back."
"Measurement first meant the proposal was easy to defend internally."
| Alert type | Response | Cover |
|---|---|---|
| Critical: ticketing system down | 4 working hours | Monday to Sunday |
| High: display or dispenser fault | 1 working day | Monday to Saturday |
| Scheduled: configuration changes | Per calendar | Monthly or quarterly |
Response times are set by contract and vary with the location of the machine.
Contact us today and receive fast, professional service.